This is a great video of Dr. Bridget Duffy speaking at a Gel conference in 2008. At the time Dr. Duffy was the Chief Experience Officer at the Cleveland Clinic and her 30 minute talk is all about the patient experience. She introduces a new patient gown that embodies the changes she was trying to make at the Cleveland Clinic to make patients feel more comfortable, empowered and satisfied during their weakest moments of illness. She includes many engaging stories and facts that make this video a must see for anyone working in health care or experiencing it from the outside in.
Video or Podcast
Dr. Bridget Duffy/Gel (Good Experience Live)
patient experience, Bridget Duffy, Cleveland clinic
Bridget Duffy on the Patient Experience: Gel Health Conference 2009